FREQUENTLY ASKED QUESTIONS

What is the age limit?

Children 3 years of age and under are not permitted on the park. Children 4-7 years of age must be supervised by a parent on the park during their session. If you have concerns please feel free to speak with our Park Manager.

What days will the park be open?

Every Saturday and Sunday from December 2017 – the end of April 2018
Every day of the school holidays as listed below except,
Closed Christmas day and New Years day

What time does the park open?

The park is open 30 minutes prior to the first session of the day.
Currently the first session of the day is 9am so the park is open at 8.30am.
We strongly recommend you purchase your tickets online using the “Buy Tickets” tab above to avoid missing out on a session.

What time does the park close?

The last session of the day starts at 11am and runs for 50 minutes, the park closes after this session ends at approximately 12pm.

After 12pm you are welcome to stay and enjoy the Cafe or fully licensed bar of GoWake, which closes at 6pm daily.

See the GoWake website for further details of their opening times.

When should we arrive for a session?

We advise you to arrive 30 minutes prior to your session to allow enough time to check in, have a lifejacket fitted and listen to the safety briefing from the Mackay Aqua Park crew.

Is this your first time to the park?

We strongly recommend purchasing your tickets online and signing our participation agreement prior to arriving at the park.
You can do this from the “Buy Ticket’s” tab above.
Your tickets can be scanned from a mobile device, or you can print a copy if preferred.
You do not need to print a copy of your participation agreement.

Is there food available?

GoWake have a cafe and fully licensed bar available onsite.
You can pre-purchase food from our “Buy Ticket’s” tab above

Can I wear my own life jacket?

Yes, as long as they are at least 50 (PFD 2) or 50s (PFD 3) rated and have been approved for use by Mackay Aqua Park staff.

Do I need to be able to swim?

Yes, whilst we have qualified Lifeguards on duty during opening hours, and life jackets are compulsory at Mackay Aqua Park, being able to comfortably swim basic strokes is advisable before participating.

I'm 42 years old, can I go on the park?

Absolutely, there is no ending age limit to participate at Mackay Aqua Park. So long as you are medically sound and can abide by all the park rules then you are more than welcome.

What qualifications do the Lifeguard staff have?

Providing a safe environment is paramount to the team at Mackay Aqua Park, hence the majority of staff will have a First Aid, CPR, Bronze Medallion or Blue Card qualification.

It's raining is the park still open?

Yes we open in the rain.
In extreme weather conditions, Mackay Aqua Park may be forced to close for the safety of staff and participants. Every opportunity will be taken to keep customers informed via our social media channels + website.

Do you have EFTPOS?

 Yes we have Eftpos and paywave available. No cash out or AMEX sorry.
No transaction fees.
You can also pre-purchase ticket’s and food combos using the “Buy Ticket’s” tab above.

How does the Cable Park and Aqua Park open at the same time?

 We share the lake, so the aqua park opens in the morning for sessions starting 9am, 10am and 11am only, and then the cable park opens to the public from lunchtime onwards into early evening.
Sometimes when the park is booked exclusively for a group/clinic we can safely operate both activities simultaneously.